Refund Policy

Effective Date: 01/01/2024

Thank you for shopping with us at www.krausfarmsnj.com. We want to ensure that your experience is satisfactory, and we appreciate your understanding of our return policy.

1. Returns Eligibility:

We accept returns within 30 days from the date of purchase.
To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. Non-Returnable Items:

We do not accept returns for used products.
Personalized or customized items are non-returnable.

3. Return Process:

To initiate a return, please contact our customer service team at krausfarmsnj@gmail.com to obtain a Return Authorization (RA) number.
Clearly mark the RA number on the outside of the package.
Return the item to Kraus Farms 55 Grouser Rd Somerset, NJ 08873 within 15 days of receiving the RA number.

4. Refund Procedure:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original method of payment within 7 business days.

5. Return Shipping:

Customers are responsible for return shipping costs unless the return is a result of our error or a defective product.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product for assistance.

7. Exchanges:

We do not offer direct exchanges. If you need a replacement item, please follow the return process and place a new order.

8. Cancellation:

Orders can be canceled within 24 hours of purchase. Once the order has been processed, it cannot be canceled.

9. Policy Updates:

We reserve the right to modify or update this return policy at any time. Please check our website for the latest information.

By making a purchase on www.krausfarmsnj.com, you agree to abide by this return policy. If you have any questions or concerns, please contact our customer service team.

Thank you for choosing

www.krausfarmsnj.com.

Kraus Farms

55 Grouser Rd Somerset, NJ 08873

krausfarmsnj@gmail.com

(732)-395-7812